At Art2Arts we value our customers' opinions. We contacted one of our most loyal customers for feedback on the site, and asked for any improvements he felt would benefit future customers. Here's what Richard had to say:
At the time I first started using Art2Arts, about a year ago, I looked at many other online contemporary art sellers. In all honesty, I found Art2Arts the most user-friendly by a long way.
On many of the other sites the search facilities were poor. If you had specific requests for features such as colour, size and style, it was very difficult to incorporate into your search requests. All of these features can be incorporated in your search facility.
Also, the way the paintings are displayed on your site is very clear. You really can get a good sense of the painting. I think I've ordered just over 10 paintings from you and in each case the images I reviewed on line were a good reflection of the actual paintings I received.
I also think the range of prices offered by Art2Arts is good. It caters for all budgets. Many other sites I looked at had a much higher starting threshold. l also like that delivery is included in the price.
I know this all sounds very positive, but I don't really have much in the way of constructive criticism to offer. I guess this is why I continue to buy from you. I'm always keen to recommend you to others and a couple of friends have recently started to buy from you.
Hope this feedback is useful.
A recent customer who purchased two paintings kindly sent us her thoughts on the site and service. Here's what Karen had to say:
Thank you for this email. Sorry I've taken a long time to reply. I was waiting for one of the paintings to be redelivered before I responded.
Both paintings are beautiful and of really high quality. It was a bit of a punt in the dark buying art off the Internet; I'd never done it before. However, I absolutely love them and look forward to hanging them in my new home. I bought in the sale and think that the items were very competitively priced.
With regards to the site and service: the site is very easy to navigate and allows the customer as good a look as they are likely to get buying 'without sight.' The variety of art is excellent and I still visit now to look for pieces (that space is unlikely to allow...)
I have been really impressed by the service, and communication in respect of my purchase and emails confirming dispatch of both.
I would definitely recommend you to others and will almost certainly use you again as soon as I am able. All in all, I think you have an excellent site, excellent pieces and excellent service.
I would like to take this opportunity to thank our loyal customers who return time and time again to buy artwork. We are always grateful for your business.
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We absolutely adore the paintings. They are fantastic and will look amazing on the wall. I have been really impressed with your service throughout this process and the end product has exceeded all expectations!