A. Yes. All paintings are hand-created. We offer no digital reproductions, so each piece sold is an original.
A. All paintings 'made to order' are created for your individual requirements. Whilst every effort goes into getting the painting as close to the original design as possible there may be slight differences. These paintings are hand-created and there are no digital reproductions sold, so there will be variations making each piece unique.
A. There may be slight variations to the colour, depending on individual monitor settings. We try and represent the colours as best we can. In most cases the colours are just more vibrant in real life.
A. Once you have placed your order, you will receive a confirmation email. We will then arrange delivery if your painting is 'in stock,' or advise you otherwise. We will send a proof photo of your painting once it has been created.
A. Yes, always. Your artwork will only be sent after you have approved it.
A. Paintings can be created to any size you wish. For our full range please see size options. If the size is not listed please contact us with your requirements
A. Unless the artwork is in our 'one-off' range you can change the colour of most of the paintings. Just select 'request my own colours' and the artist will contact you to discuss them. If would like help in selecting colours, please contact us.
A. If you like the painting on screen, it's likely you'll love it even more when it arrives. However if you're not 100% satisfied with your painting we will offer a replacement or a full refund.
A. We offer a 14-day money back guarantee if you are not completely satisfied.
A. Yes. Please feel free to contact us with your requirements.
A. Most of the paintings are created on canvas. Hanging them is dependant on your walls, but in most cases if you use two screws the painting will sit on top so it is flush against the wall. The canvas is lightweight. Picture hooks are not always a good idea as they will bring the painting off the wall and you will see the gap behind when standing at the side of it. If in doubt always ask your local hardware store for advice.
A. Of course. The artist will guide you as much as you wish. You could also look at our latest canvas art for more ideas.
A. It is important that you are completely happy with your painting, so the artist will continue to work with you until you are.
A. If you are purchasing 3 or more paintings from the same artist please contact us for discounts.
A. Yes. Please send us your requirements, along with the artist's name.
A. We use CubeCart, which is a secure shopping cart, along with Protx, for payments. Both of these are well recognised and highly secure systems.
A. Protx is a secure online payment facility. For more details please visit the Protx website.
A. Yes we do accept cheques. Please place your order and stop before payment. This will generate your order. We will then contact you to arrange payment.
A. Your card details are used only for this transaction, and are kept extremely safe.
A. Your personal details are used only for this transaction, and are kept extremely safe.
A. We take MasterCard, Visa, Visa Electron, Switch, Solo, Delta and American Express. If we do not accept your card, please contact us.
A. If your painting is in stock, please allow 5-7 working days. For all other artwork, please see our section on delivery.
A. We offer free UK delivery; all other charges are shown in our section on delivery.
A. Most paintings are sent via a courier service, and require a signature. The courier will vary depending on the size of the painting
A. All paintings are well-packaged to ensure safe delivery. Most paintings will be securely bubble-wrapped and come in a box or double corrugated card.
A. Yes all artwork is insured against damages.
A. If your painting is damaged, you will be offered a replacement or a full refund.
A. Yes, please see our section on delivery. If you are not listed please contact us for prices.
A. This is dependent on where you are, and the size of the painting, so please contact us for prices.
A. Yes, please contact us. There may be an additional charge depending upon your requirements.
A. That is no problem at all. We can arrange a date that best suits you.
A. Certainly. Just let us know which day would best suit you. Saturday deliveries are extra. Please see Terms and Conditions for prices.
A. Unfortunately, despite booking your painting to arrive on a specific day, on the odd occasion the courier may be late. In this case, the painting should arrive the following day. If you are concerned, please feel free to contact us.
A. Should you decide to return your painting, this must be done within 14 days. Please notify us straight away. It must be packaged in the same or similar packaging it arrived in and be fully insured against damages (should the painting be damaged during transit, you will be responsible for claiming from the courier). Paintings are returned at your own expense, and you may have to make returns to multiple addresses if you have purchased more than one piece. We do not refund postage costs for returned artwork.
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We absolutely adore the paintings. They are fantastic and will look amazing on the wall. I have been really impressed with your service throughout this process and the end product has exceeded all expectations!