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Art2Arts Frequently Asked Questions

General Enquiries 

How do I find the artwork I'm looking for?

How do I use the 'Compare' feature and what is the difference between this and a 'Wish List'?

What should I do if I have a question about a specific artwork? 

I sent a message to an artist but have not had a reply?


Ordering

How do I order?

I have ordered my artwork, what next?

How do I track my order?

Can I cancel my order?

What does my 'order status' mean?


Payment Options

What payment methods do you accept?

Is your website secure?

Where can I verify your site's security?


Made to Order Artwork

I have ordered the artwork, what happens next?

Will I be sent proofs of the artwork prior to delivery?

What happens if I am not happy with the outcome?

Can I return 'Made to Order' Artwork?


Commissions

How do I pay for a commission?

Can I return a commissioned artwork?


Delivery

How long does delivery take?

Can I specify a day for delivery?

What happens if I am not in when they deliver?

What are the delivery costs?

Is it insured against damages?

What happens if the artwork arrives damaged?

Do you deliver worldwide?

Can I collect in person?

I was told my artwork should arrive today but it hasn't, what should I do?


Returns

What is your return policy?

Do you offer free returns?

How do international returns work?

How will you refund me?


Aftercare

What are the little pieces of wood I have received with my artwork for?

What is the best way to hang my artwork?

How should I clean the artwork?

Are there any places that should be avoided when hanging my artwork?


 



General Enquries

How do I find the artwork I'm looking for?

We have made the website so you can search by pretty much everything. Click 'Shop for Art' at the top navigation and on the left you can narrow down your search with: price, style, colour, framing, materials etc. You can then further sort by name and price. You can also choose how to view the artworks either as thumbnails or as a list.

 

How do I use the 'Compare' feature and what is the difference between this and a 'Wish List'? 

Our Compare feature is designed so you can add artworks to view on a separate page and view all on one page: they will be stored on the site for a period of 30 days. The wish list is similar and you can save by setting up an account and come back to view at a later date.

 

What should I do if I have a question about a specific artwork? 

Each artwork page has a 'contact the artist' form so you can send a message with your enquiry.

 

I sent a message to an artist but have not had a reply?

Artists can be very busy in the studio and whilst most will aim to reply the same day, please allow up to 3 working days. If you have not had a reply please contact us and we will call them for you.

 


 


Ordering

How do I order?

You are able to order any artwork from the product pages, simply add the artwork to the cart and complete our simple checkout process.

I have ordered my artwork, what next?

Once we receive your order you will be sent an order confirmation and the artist will arrange delivery. Once delivery has been booked you will be sent tracking information.

How do I track my order?

If you set up an account you will be able to log in and check the status of your order, if it has been 'dispatched' you will be provided with tracking information. If you are unsure please get in touch with us.

Can I cancel my order?

Provided your order is not a commission you can cancel at any time.

What does my 'order status' mean?

Pending: We have received an order but have not received payment, once payment has been received your order will change to processing.

Processing: We have received your order and are processing it.

Complete: Your order has completed and all artworks have been sent.




Payment Options

What payment methods do you accept?

We accept most cards including; Visa, Mastercard, Maestro, Delta, Solo, Switch & American Express

You can checkout using our secure checkout with SagePay or PayPal.

We also accept cheque payments.

Is your website secure?

Yes, the security of your payment and personal information is of utmost importance to us. We use high-level SSL encryption technology, which means all your details are completely safe.

Where can I verify your sites security?

We use Trustwave and you can verify our certificate here.

 



Made to Order Artwork

I have ordered artwork from this collection, what happens next?

As soon as your artwork has been completed we will email you a photo for your approval. We will keep you updated on progress throughout the process.

Will I be sent proofs of the artwork prior to delivery?

Yes, we won't send the artwork until we have your approval.

What happens if I am not happy with the outcome?

The artist will continue to work on the piece until you are happy. You are entitled to cancel at any time.

Can I return 'Made to Order' Artwork?

Yes, you are able to return the artwork within 14 days for a full refund.

 



Commissions

How do I pay for a commission?

We take a 50% non-refundable deposit for commissions and you can pay via debit or credit card, PayPal or cheque. The remaining balance is due on completion.

Can I return a commissioned artwork?

No, the artwork has been created to your specific requirements and therefore is non-returnable.

 



Delivery

How long does delivery take?

Delivery can vary and depend on the type of artwork you order, you can find delivery times on the individual artwork pages.

Can I specify a day for delivery?

Deliveries are Monday - Friday and we are unable to guarantee a delivery date, however we can of course put in a request, so please add to your order comments.

What happens if I am not in when they deliver?

Couriers will often try a neighbour, however they always leave a card for you to re-book delivery.

What are the delivery costs?

Delivery to the UK is free, international delivery is available and prices can be found on the individual artwork pages. If a price is not shown you can 'contact the artist' for a price.

Is it insured against damages?

Yes all artwork is insured during transit.

What happens if the artwork arrives damaged?

Please notify us within 24 hours if the artwork has been damaged and send photos of the damages. We will then arrange a refund or replacement within 30 days.

Do you delivery worldwide?

Yes, most artists offer international shipping.

Can I collect in person?

Some artists will allow collection, to find out please 'contact the artist'.

I was told my artwork should arrive today but it hasn't, what should I do?

The tracking information should have been emailed to you so you are able to track the delivery, if you are unsure please feel free to contact us and we will help with this.

 



Returns

How long do I get to return the artwork for a refund?

Our return policy is 14 days from the delivery date. 

Do you offer free returns?

Yes, we will collect the artwork on a day that suits you Monday - Friday and return the artwork to the artist.

How do international returns work?

You will have to arrange to return the artwork to the artist at your own cost and the artwork must be fully insured in transit. We would then refund you minus shipping costs.

How will you refund me?

We will refund you using the same method in which you paid us within 30 days.

 

 

Aftercare

What are the little pieces of wood I have received with my artwork for?

These are supports for the canvas and can be placed in the corners of the wooden frame. They are not essential but can be useful for larger works.

What is the best way to hang my artwork?

It depends on the type of artwork, you can use picture hooks for framed work, and screws for canvas framed work.

How should I clean the artwork?

It is recommended to use a lint free cloth to clean the face of the artwork, and no chemicals should touch the surface. 

Are there any places that should be avoided when hanging my artwork?

Depending on the materials used in the artwork it is recommended not to hang artwork in direct strong sunlight and too close to a heat source. However, if you are unsure please get in touch.

 
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Art2Arts Gallery LTD - Trading as Art2Arts. Registered office: 30 Lower Derby Road, Portsmouth, PO2 8EX. Registered in England. Company registration number: 7795357.