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Art Returns

All artwork sold on the site is entitled to our 14-day returns from the date in which the artwork is delivered.

We are so confidient you will be happy with your artwork that not only do we offer free UK returns but we will also give you a £10 voucher to use on our site should you wish to buy something else.

Standard UK Returns

We offer free returns on all artwork sent to a UK address. In the unlikely event you are not 100% satisfied with your artwork, please contact us within 14 days of delivery and we will arrange to collect the artwork and send it back to the artist.

 

Process for UK Returns

  1. Notify us within 14 days of delivery if you wish to return the artwork.
    • Please advise us if you would like a full refund or a credit note.
  2. Package the artwork securely.
    • To ensure the artwork arrives back to the artist safely please carefully package the artwork securely against damages in the same or equivalent packaging to that which it was sent in and remove any shipping lables.
  3. Advise of a suitable day to collect the artwork. 
    • Returns will be Monday to Friday between 8am - 6pm and we cannot specify a collection window.
  4. Once we have arranged a collection we will send you the shipping lables to print and attach to the parcel.
    • The courier will not collect the artwork without these so it is vital you are able to print these off.
  5. As soon as the artwork is returned to the artist, we will arrange either a full refund or a credit note and notify you as soon as this has been done.
    • Refunds will be made using the same method in which you paid.
    • Refunds can take up to 30 days from the day in which you first contacted us, however we try  to process as soon as possible.

 

International Returns

You are entitled to a refund on your artworks, minus shipping costs. If you are want to return your artwork please notify us within 14 days of delivery.

You will be liable to arrange the safe return of the artwork at your own cost and must include insurance against damages. We are unable to refund any damaged artwork. It will be your responsibility to make claims from the courier you used.

 

Made to Order Artwork

You are entitled to the same procedure of 'standard UK returns' as above.

 

Commissions

We are not able to cancel commission orders, nor are you able to return a commission for a refund. The artwork has been custom made to your specifc requirements and therefore is non-refundable. If you are unsure, please always contact the artist prior to ordering to check.

 

Artwork Receive Damaged 

All artwork sent will be fully insured against damages, should you receive your artwork damaged please notify within 24 hours of delivery and send us photos of the damages.

Please advise us if you would like:

  • A full refund (this can take up to 30 days)
  • A replacement (in some circumstances such as 'made to order' artwork, the artist may be able to create another piece for you, but not always)
  • A credit note

We ask you keep the artwork and all packaging for a period of 30 days as some couriers will request inspection before a claim can be made.

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Art2Arts Gallery LTD - Trading as Art2Arts. Registered office: 30 Lower Derby Road, Portsmouth, PO2 8EX. Registered in England. Company registration number: 7795357.