Artist Help Page

Basket adds & Hits - What do they mean

Hits on your artwork is anyone that has selected to look at your artwork and lands on the actual page.

Basket adds is when someone has added your artwork to their basket but then for what ever reason has not completed the sale. This is sometimes part of the buying process and they may return to buy at a later date.

 

How do I change my name on the website?

Please contact us if you wish to change your name, as we also have to change the URL key for the site.

 

I can't view the sale I have received?

When you go to 'Orders' and scroll down you will see on the left a little + if you click on this it will expand the order so you can view details. See: Receiving a Sale for more help on this.

When do I get paid for a sale?

Payments are made up to 21 days from the date the artwork was delivered. We will contact you when payment is due for your bank details in order to make a bank transfer if we do not already have these or your PayPal account if you are an international artist.

Who pays for the return of an artwork?

We offer free 14-day returns to customers and should an artwork be returned regardless of the reason (excludes damages) we will pay for the artwork to be returned to you.

Why won't my images load?

Please ensure your images do not exceed 2mb and are no more than 1500px high or wide.

Closing your Account

If you decide to leave and would like your account closing, please email us: sales@art2arts.co.uk.

 

Videos

How to add your profile photo & biography

 

How to add artwork

 

How to set up shipping rates